Team leader for Payments

Team Leader, Paytm Payments

About the Role

This is a full-time, on-site Team Leader role based in Simdega for Paytm Payments. The Team Leader will oversee a field and/or branch team responsible for acquiring and supporting merchants, driving usage of Paytm payment solutions, and ensuring high-quality customer service. Team members join a fast-paced, innovation-driven environment that is shaping the future of digital finance in India.

Key Responsibilities

• Planning and monitoring team targets.
• Coaching team members.
• Resolving operational issues.
• Coordinating with internal stakeholders.
• Maintaining compliance with company policies and regulatory guidelines.
• Reviewing performance metrics.
• Conducting regular reporting.
• Implementing process improvements to optimize efficiency and service quality.

Requirements & Tech Stack

• Proficiency with basic productivity tools (e.g., spreadsheets, presentations, mobile apps) for reporting and tracking.

Qualifications

• Proven experience leading teams in sales, operations, or customer service, ideally within financial services, fintech, or retail.
• Strong skills in team management, performance monitoring, and coaching to achieve business targets.
• Ability to build and maintain relationships with merchants, customers, and internal stakeholders.
• Comfort with digital payment products and basic understanding of financial services and compliance requirements.
• Effective communication and interpersonal skills, with the ability to address issues and provide clear guidance.
• Strong problem-solving, organizational, and time-management abilities in a fast-paced environment.
• Bachelor’s degree in business, commerce, or a related field is preferred; equivalent experience may be considered.
• Prior experience working in or around the Simdega region and familiarity with local markets is an advantage.