Concierge and travel Assistant

About the Role

Elite Trip is a travel services company focused on providing personalized, high-quality concierge and travel support to clients worldwide. The company specializes in organizing seamless travel experiences, including bookings, reservations, and tailored itineraries. Elite Trip aims to deliver reliable, detail-oriented service that anticipates client needs and enhances each journey. Team members work collaboratively in a remote environment, using digital tools to coordinate services efficiently and professionally.

The Concierge and Travel Assistant is a full-time remote role responsible for supporting clients with end-to-end travel and concierge services.

Key Responsibilities

• Managing travel inquiries.
• Arranging reservations for flights, accommodations, and activities.
• Providing timely, clear communication to clients through email, phone, and messaging platforms.
• Handling receptionist-style duties such as answering calls and routing messages.
• Maintaining organized records of client requests and bookings.
• Resolving customer service issues.
• Confirming details with vendors.
• Ensuring all arrangements meet client expectations and company standards.
• Collaborating with internal teams.
• Adhering to procedures and timelines.

Requirements & Tech Stack

• Proficiency with common office and travel-related software tools (email, spreadsheets, CRM or booking platforms) and comfort learning new systems.
• Ability to work effectively in a remote environment.
• Strong time management, organizational skills, and a high level of reliability.
• Capacity to handle confidential information with discretion.
• Maintain a professional demeanor in all client interactions.

Qualifications

• Concierge Services and Customer Service skills.
• Reservations expertise.
• Strong Communication and Receptionist Duties capabilities.
• Prior experience in hospitality, travel, customer service, or concierge roles is preferred.
• High school diploma or equivalent required; additional education in travel, hospitality, or business is an advantage.