IT Customer Support

Job Title: IT Customer Support (WFH)

Company: ACESYS

Job Summary

This is a Non-Technical role in IT, involving software support for a CRM & ERP software.

Key Responsibilities

• Handling inbound technical support requests through email / phone.
• Support ticket follow-ups.
• Preparing technical support guides.
• Preparing user guides, demo videos, and training videos.
• Presenting product demos online through remote desktop tools.
• Following up with clients and closing technical queries.

Requirements & Tech Stack

• Computer, Internet applications, and software.
• Basic Microsoft Office applications, including Word, Excel, Powerpoint, and Outlook.
• English (Required)
• Hindi (Required)

Qualifications

• Any fresh graduate with interest in technical support activity.
• Fluency in English & Hindi language, both written and verbal.
• Excellent communication skills.
• Strong customer support attitude, prompt responses to sales queries.
• Tech savvy.

Candidates will undergo one month training before joining.

Job Type: Full-time, Internship, Contract, Fresher

Contract Length: 12 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Work from home