Service Engineer

About the Role

MEUS-IAD is looking for a Service Engineer located in the Los Angeles, CA area. This position will service an assigned territory. Under moderate supervision, provide technical service and support to customers onsite and remotely using learned knowledge and experience with electro-mechanical assemblies, system operations, programming, and equipment diagnostics.

Key Responsibilities

• Provide technical service and support to customers onsite and remotely using learned knowledge and experience with electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
• Install components and solutions offered by MUES-IAD, applying knowledge of programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.
• Support in-house diagnostic systems, including simulators, programming systems, and tools.
• Present and sell value-added services (VAS) to help customers accomplish their uptime goals, including CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, and training.
• Promote the sale of spare parts that can further support customer machine uptime.
• Enter all technical claims, service activity, follow-ups, and other customer-related inquiries into the database while maintaining data integrity.
• Coordinate with and take instruction and support advice from Senior Engineers.
• Perform other duties as assigned.

Requirements & Tech Stack

• Bachelor's in Electrical Engineering or equivalent related experience.
• Some experience in field service for industrial automation.
• Valid driver’s license with acceptable driving record.
• Knowledge of electrical and mechanical tools used for machine repair.
• Strong mechanical aptitude.
• Hands-on knowledge of voltmeters, oscilloscopes, and other test and measuring equipment.
• Ability to read and understand technical documentation, including schematics, logic, and procedures.
• Strong verbal and written communication skills, with the ability to build and maintain effective relationships with customers and colleagues.
• Strong organizational skills for arranging travel plans and managing a service call schedule.
• Flexibility to travel with limited notice to meet customer expectations.

Travel

• 60–80% travel, primarily within the assigned region, with flexibility to travel on limited notice to meet customer expectations.

Beneficial Experience

• Experience with Computerized Numeric Control (CNC) products strongly preferred.
• Experience with robots and how they operate is a plus.
• Experience with motion controllers and programmable logic controllers (PLCs) is a plus.
• Additional field service experience is a plus.