Medical Assistant

About the Role

Vivia Health is committed to delivering high-quality, holistic healthcare services. As a Medical Assistant at Vivia Health, you will play a critical role in improving the health and well-being of a diverse patient population by assisting with patient care in both primary care and behavioral health settings.

Key Responsibilities

• Patient Care & Documentation:
• Perform and record patient vital signs, medical history, and chief complaints in the EHR system (AthenaOne preferred).
• Assist Family Nurse Practitioners during medical examinations and procedures.
• Prepare and administer medications under the supervision of the Family Nurse Practitioner.
• Lab & Diagnostic Support:
• Collect, prepare, and label laboratory specimens for processing.
• Perform basic laboratory tests and ensure timely documentation of results.
• Patient Education & Communication:
• Instruct patients on medication usage, dietary guidelines, and follow-up care.
• Communicate test results and care instructions to patients as directed by healthcare providers.
• Answer calls, respond to patient inquiries, and coordinate follow-up visits.
• Medical Equipment & Supply Management:
• Sterilize instruments and ensure proper functioning of medical equipment.
• Maintain and reorder inventory of medical supplies.
• Medical & Psychiatric Referral Management:
• Manage and coordinate medical and psychiatric referrals.
• Track referral progress, follow up with patients, and confirm completion of appointments.
• Medication Preauthorization:
• Facilitate and follow through with the preauthorization process for medications.
• Collaborate with healthcare providers and insurance companies to resolve authorization issues.
• Administrative & Billing Support:
• Assist with insurance coding, billing, and claims processing.
• Support EHR documentation and coordinate with patients regarding insurance questions and payment arrangements.

Requirements & Tech Stack

• EHR Systems: Proficiency in EHR systems (AthenaOne preferred).
• Medical Terminology, Billing, and Coding.

Qualifications

• Education & Certification:
• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification preferred.
• Skills:
• Strong interpersonal and communication skills with a patient-first approach.
• Ability to collaborate effectively with clinical teams and build trust with patients.
• Strong organizational skills with the ability to manage multiple priorities.
• Attention to detail in documenting patient information, following procedures, and managing supplies.

Work Schedule

• Full-time: 4 days per week (32 hours per week).
• Location: Rogers Park/Bucktown, IL clinics.
• Schedule may vary based on patient caseload and clinic needs.