(USA) Optical Associate, Non-Certified

About the Role

This is a Part-Time Optical Associate position at Sam's Club in Onalaska, USA, focusing on non-certified optical support.

Key Responsibilities

• Maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Maintains the sales floor in the Optical area by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Receives and stocks merchandise in the Optical area.
• Organizes and maintains the Optical area by following company procedures, utilizing equipment appropriately, merchandising, and completing required documentation.
• Receives, audits, and maintains hearing aid inventory and processes sales and refunds through the POS system as needed.
• Operates hardware, processes member purchases, and assists in payments, returns, refunds, and exchanges.
• Educates members on eyewear usage and care and supports contact lens insertions, removals, and hygiene guidance.
• Sells Optical products and services by assisting members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, and identifying and verifying prescription information.
• Accurately measures pupillary distance and position of wear for various lens types using manual and digital systems.
• Performs frame adjustments and repairs and completes final inspection of eyewear prior to dispensing.
• Troubleshoots member non-adapt issues and communicates with labs and optometrists regarding job status and product updates.
• Processes optical eyewear and contact lens orders, monitors trial lens inventory, and ensures calibration and cleanliness of optical equipment.
• Performs final inspection of eyewear, including compound prism verification, and troubleshoots non-adapt issues.
• Communicates with labs and optometrists regarding job status, product updates, and reordering expired lenses.
• Troubleshoots equipment failure issues and coordinates repairs.
• Completes patient appointments, performs pre-testing, and records results under the guidance of the contracted or associate optometrist.
• Embraces the utilization of new and existing technology while supporting OD services.
• Collects payments for doctor/telehealth services.
• Processes member visits by scheduling and confirming appointments.
• Maintains and files records in compliance with HIPAA and company procedures.
• Requests, reviews, and processes insurance claims and payments for doctor services and eye care materials.
• Completes assigned virtual and hands-on trainings, including those necessary to acquire and maintain required certification and licensure.
• Develops intermediate knowledge of eye anatomy and diagnostic testing.
• Participates in internal development opportunities to enhance technical and service capabilities.
• Registers with state board for apprenticeship or permit to work within 60 days, where applicable by state regulations.
• Ensures no lapse in registration or certification.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.

Requirements & Tech Stack

• POS system
• HIPAA
• Eyewear usage and care
• Contact lens insertions, removals, and hygiene guidance
• Frame adjustments and repairs
• Optical equipment
• Manual and digital measuring systems

Qualifications

• High school diploma, GED, or equivalent upon job entry or within 12 months of hire.
• Meet the requirements to work as an Optical associate.
• Must obtain American Board of Opticianry (ABO) certification within 15 months of hire or job entry.
• Willingness and ability to work with Manager to register and maintain own NPI number as required by state law.
• Licensed/Registered States Only: Meets or can satisfy state law requirements to become an apprentice optician and licensed optician.
• Must obtain state-required optician licensure within 18 months of hire or job entry for full-time associates, unless additional training hours are mandated.
• Must complete all applicable state licensure requirements and obtain optician licensure within 3 months of completing the minimum apprenticeship hours required by the state.

Preferred Qualifications

• Experience working in a health care or retail setting.

Compensation

• Hourly wage range: $18.00 to $26.00*
• Potential for additional compensation in the form of premiums ($0.35 to $3.00 per hour) based on schedule, facility, season, or specific work performed.