Customer Service Representative

About the Role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

PAY RATE - $20.00 per hour

Contingent Start Date: December 4, 2026

13 Weeks Paid Training: Tuesday thru Saturday

Night and Weekend Availability Required

Work On-Site @ 11826 Tech Com Dr, San Antonio 78233

As a Customer Service Representative with a focus on Video Repair at Spectrum, you will use your communication and problem-solving skills to nurture and maintain relationships with customers.

What Our Customer Service Representatives Enjoy Most

• Learning about our core TV products, services, and billing processes
• Representing a Fortune 100 company
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls
• Resolving TV inquiries
• Working in an open, friendly environment with a supportive, energetic team
• Answering calls, resolving issues, navigating computer systems

Key Responsibilities

• Nurture and maintain relationships with customers subscribed to cable and video products.
• Strengthen connections between Spectrum and customers.
• Troubleshoot and resolve technical issues related to cable and video services.
• Interact with customers through inbound phone calls to resolve topics including billing questions, account updates, and subscriber challenges.
• Resolve TV inquiries.

Requirements & Tech Stack

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, professional, solution-oriented, results-driven, resilient
• Computer Systems: Navigating computer systems

Qualifications

• Experience:
• 6+ months of customer service experience
• 1+ year working with computers and software applications
• 6+ months of heavy volume phone experience in customer service or a call center

Note: The text mentions offering a comprehensive pay and benefits package and a desire to grow a workforce that reflects the customers and communities served, providing opportunities for employment and advancement.