Customer Service Representative

Centric Benefits Consulting

About the Role

• Full-time, on-site role based in New Providence, NJ.
• Responds to customer and member inquiries by phone and email.
• Addresses questions related to benefits, claims, enrollment, and billing in a timely and professional manner.
• Investigates and resolves service issues.
• Coordinates with internal teams and carriers.
• Documents all interactions accurately in the customer service system.
• Maintains high levels of customer satisfaction.
• Educates customers on plan benefits and costs.
• Follows established workflows to ensure consistent and compliant service.
• Supports ongoing customer relationships by providing clear communication.
• Tracks follow-ups.
• Contributes to continuous improvement of service processes.

Requirements & Tech Stack

• Customer Service
• Customer Support
• CRM or customer service systems
• Basic office software (e.g., email, spreadsheets, word processing)
• Strong verbal and written communication skills
• Active listening
• Professional phone etiquette
• Detail-oriented
• Solid organizational skills
• Ability to manage multiple tasks and priorities
• Collaborative mindset
• Ability to work well in an on-site team environment
• Ability to build long-term customer relationships

Qualifications

• Demonstrated skills in handling inquiries and resolving issues efficiently.
• Ability to enhance Customer Experience and maintain high Customer Satisfaction through clear communication and follow-through.
• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, communications, or a related field is a plus.
• Experience working as Customer Service Representatives or in similar client-facing roles within insurance, benefits, or related fields is a plus but not required.
• Prior experience in employee benefits, health insurance, or brokerage services is preferred but not mandatory.