Campus Undergraduate Summer Internship Program

About the Role

The Enterprise Technology Services organization at American Express partners with business units to drive growth and innovation, supporting technology, digital, and data capabilities globally. This team is responsible for technology engineering, architecture, and infrastructure, providing 24x7 support and product management for core enterprise platforms, technology risk, information security, enterprise data governance, digital product and design, and enterprise AI platforms.

As an Associate Digital Product Management Intern in Enterprise Technology Services, you will join a 10-week Summer Internship Program contributing to product, platform, and delivery initiatives. You will be at the intersection of business, technology, data, design, delivery, and customer experience.

Key Responsibilities

• Support Product Managers and delivery teams in defining, refining, and prioritizing product requirements, features, user stories, acceptance criteria, and support documentation.
• Assist with customer discovery, stakeholder interviews, user research activities, usability testing, and analysis of feedback to inform product decisions.
• Collaborate with engineering, design, analytics, risk, security, operations, and business teams to support product delivery and technology initiatives.
• Support Agile ceremonies such as Agile Release Train, backlog refinement, sprint planning, demos, and retrospectives.
• Monitor risks, dependencies, capacity considerations, and impediments to delivery; escalate issues to senior leaders.
• Facilitate or document technical discussions related to architectural approach, system design, roadmap tradeoffs, delivery readiness, and implementation planning.
• Create, consolidate, and analyze portfolio, release train, product, and team-level metrics to provide insights into delivery progress, execution quality, and risks.
• Support product and engineering teams in building implementation roadmaps, managing cross-functional dependencies, and preparing leadership updates.
• Identify opportunities to improve delivery processes, redesign process flows, strengthen documentation practices, and support continuous learning.

Requirements & Tech Stack

• Software Engineering, Business, MIS, or Business Analytics Bachelor’s degree program.
• Demonstrated interest in technology, product management, digital products, customer experience, Agile delivery, or technology program delivery.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to collaborate effectively in a team environment.
• Familiarity with customer journeys, user-centered design, feature prioritization, product strategy, roadmap planning, requirements definition, user stories, and launch readiness.
• Understanding of AI concepts, including prompt design, model capabilities and limitations, responsible AI practices, human-in-the-loop review, and AI output evaluation.
• Experience using tools such as JIRA, Confluence, Miro, Figma, Excel, PowerPoint, Tableau, Power BI, or similar platforms.

Qualifications

• Currently enrolled in a full-time Bachelor’s degree program.
• Expected graduation date between December 2027 and June 2028.
• Experience in product management, technology delivery, digital products, customer experience, payments, or emerging technology.
• Support for Software Development Life Cycle (SDLC), change management, and release management activities.
• Knowledge of Agile, SAFe, Lean, Scrum, Kanban, PI planning, retrospectives, dependency management, risk tracking, and delivery metrics.
• Awareness of technical product and platform concepts such as APIs, internal tools, system design discussions, SDLC practices, change management, release management, and implementation roadmaps.
• Ability to use customer insights, product metrics, dashboards, KPI tracking, experimentation, and operational data to support evidence-based product decisions.
• Interest in customer experience and design practices such as user research, design thinking, usability testing, accessibility, journey mapping, inclusive design, and service excellence.
• Experience using AI enabled product and delivery practices, including generative AI, AI agent-enabled collaboration tools, intelligent automation, AI-generated documentation validation, responsible AI usage, and human in the loop review.
• Strong communication, collaboration, organization, analytical thinking, learning agility, and attention to detail.
• Demonstrated resilience, proactive problem-solving, curiosity, ownership, optimism in changing circumstances, and comfort challenging the status quo respectfully.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.