IT Support Associate II

About the Role

Ops Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within Amazon sites. This position is the first level of support for the operations of Amazon Sites and serves as the voice and face of the IT department to customers.

Key Responsibilities

• Maintenance of IT equipment throughout Fulfillment sites.
• Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers, and other end-user devices.
• Manage RMA and repair process for all devices under warranty.
• Support Senior Engineers in daily projects and activities.
• Support multiple buildings around the area and require regular travel to sites within the state/region.
• Ensure all safety procedures are adhered to while performing work.

Requirements & Tech Stack

• 1+ years of corporate setting Windows, Mac, or Linux operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining Zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.

Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.