Internet Sales Rep

Internet Sales Representative – Toyota of Downtown Chicago

Location: Chicago, IL | On-site

Murgado Automotive Group is hiring a customer-focused Internet Sales Representative for Toyota of Downtown Chicago.

Key Responsibilities

• Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and professional manner.
• Engage with potential customers to understand their needs, answer questions, and provide information about our products and services.
• Proactively reach out to existing and potential customers to follow up on leads and schedule appointments for test drives and vehicle purchases.
• Utilize customer relationship management (CRM) software to track and manage leads, appointments, and follow-up activities.
• Collaborate with sales and marketing teams to develop and implement strategies to increase lead generation and conversion rates.
• Provide exceptional customer service and build rapport with customers to foster long-term relationships and drive customer loyalty.
• Stay informed about our inventory, promotions, and dealership events to effectively communicate information to customers.

Requirements & Tech Stack

• Proficiency in using computer systems and CRM software to manage leads and customer interactions.

Qualifications

• Customer service or sales experience required.
• Automotive dealership experience is preferred.
• Strong communication skills with the ability to engage customers effectively over the phone, email, and online chat.
• Excellent interpersonal skills and the ability to build rapport with customers.
• High level of motivation and the ability to work independently as well as part of a team.
• Enthusiasm for providing exceptional customer service and creating positive experiences for customers.

Compensation

• Competitive hourly pay plus performance-based bonuses and incentives.