Customer Service Representative

Company: Kankei

Location: Maharashtra

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Stay updated on product knowledge and company policies.

Requirements & Tech Stack

• Familiarity with voice processes, telecalling, and telesales.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries and complaints with patience and professionalism.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.