Customer Support Associate

About the Role

This is a full-time, on-site role for a Customer Support Associate based in Kolkata.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide timely and accurate information about products and services.
• Resolve issues with professionalism and care.
• Document interactions in internal systems.
• Escalate complex problems when needed.
• Follow up to ensure customer satisfaction.
• Support sales and onboarding activities.
• Assist with basic training or guidance for new users.
• Contribute feedback to improve processes and the overall customer experience.
• Collaborate closely with internal teams to ensure consistent, high-quality service delivery.

Qualifications

• Strong Customer Support, Customer Service, and Customer Experience skills, with a focus on empathy, patience, and problem-solving.
• Ability to support Sales activities by identifying opportunities, providing product information, and assisting in lead follow-up.
• Experience delivering or assisting with Training for customers or internal team members on products, tools, or processes.
• Excellent verbal and written communication skills in English; proficiency in regional languages is an advantage.
• Comfort with using CRM systems, support ticketing tools, and standard office software applications.
• Proven ability to work on-site in a team environment, manage multiple tasks, and maintain attention to detail.
• Prior experience in customer-facing roles, preferably in IT services, software, or consulting, is beneficial.
• Degree or diploma in any discipline; relevant certifications in customer support or service are a plus.