Sales Account Executive

About the Role

The Logistics Account Executive, Trainee is responsible for mastering IEL’s foundational sales, operations, and customer service processes through a structured training program, then applying these skills to build and manage a personal book of business. This role combines training, sales prospecting, operational execution, and customer relationship management to prepare for advancement to a Logistics Account Executive II (Tier 2).

Key Responsibilities

Training & Development

• Actively participate in IEL’s new hire training program, focusing on foundational sales, operations, and customer service skills.
• Apply feedback from Sales Management and peers to continuously improve performance.
• Utilize IEL Training resources to increase independence in task execution.

Sales Prospecting & Business Development

• Meet outbound calls and talk time daily metrics, including prospecting and check calls.
• Build a personal book of business by securing new accounts and initiating long-term customer relationships.
• Negotiate rates and bid on future business, with guidance from managers and mentors.

Operational Execution

• Adhere to IEL’s operational standards and compliance protocols (The IEL Way).
• Perform essential operational tasks, including:
• Building and posting loads
• Carrier sales and setup
• Dispatch and check calls
• Customer invoice review and AR follow-up
• Collect and file all required paperwork to ensure timely and accurate payment.
• Serve as a resource for new trainees’ post training by demonstrating best practices through call shadowing.

Customer Relationship Management

• Develop and strengthen customer relationships to generate residual and repeat business.
• Identify when relationships require additional attention and engage managers as needed.
• Act as a trusted liaison between customers and carriers, ensuring clear communication and alignment of service expectations.

Requirements & Tech Stack

Qualifications

• Highschool graduate or equivalent required; post-secondary education in business, sales or logistics preferred.
• Strong work ethic with the ability to stay focused and productive in a goal driven environment.
• Effective problem-solving skills and high level of attention to detail.
• Ability to thrive in a fast pace, constantly evolving setting.
• Self-motivation with a willingness to learn and develop negotiation skills.
• Positive attitude and strong verbal and written communications skills.
• Proficiency in keyboarding and comfort using technology, including Microsoft Office Suite (Word, Excel, Outlook).
• Comfort level working with phone systems and load board software (training provided).
• Previous experience in sales, customer service or logistics is an asset, but not required.
• Willingness to complete and successfully pass IEL’s New Hire Training Program.