Information Technology Business Analyst

About the Role

As an Information Technology Business Analyst at SMARTFOX, you will translate business needs into actionable requirements and drive the implementation of enterprise systems.

Key Responsibilities

• Partner with stakeholders across finance, operations, sales, and customer teams to uncover needs.
• Translate problems into clear requirements, user stories, process maps, and acceptance criteria.
• Collaborate with developers, QA, and product owners in Agile sprints.
• Analyze data using SQL and dashboards to identify insights.
• Evaluate and implement enterprise systems (e.g., ERP, CRM, HRIS, workflow platforms) and their integrations.
• Lead user acceptance testing, training, and rollout.
• Identify inefficiencies and build business cases for improvements with ROI.
• Manage projects from kickoff to completion and maintain stakeholder communication.

Requirements & Tech Stack

• Must have:
• Strong curiosity and ability to ask clarifying questions.
• Excellent communication skills for technical and business audiences.
• Solid grasp of requirements gathering, process modeling, and documentation.
• Comfort with Excel and basic data analysis.
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent practical experience.
• Nice to have:
• Certifications: CBAP, CCBA, ECBA, PMI-PBA, CSPO, Scrum Master, or PMP.
• Experience with Jira, Confluence, Azure DevOps, or similar.
• Experience with SQL, Power BI, Tableau, or other analytics tools.
• Familiarity with Agile, Scrum, Kanban, or hybrid delivery.
• Experience with platforms like Salesforce, SAP, Workday, ServiceNow, Dynamics, or similar.
• Process modeling in BPMN or UML, or tools like Visio and Lucidchart.
• Industry background in finance, healthcare, retail, logistics, etc.

Find Your Level

• Business Analyst I: 0-2 years - Requirements documentation, process mapping, UAT support, learning from senior analysts.
• Business Analyst II: 2-5 years - Full ownership of mid-size projects, stakeholder management, data analysis, mentoring newer analysts.
• Senior Business Analyst: 5+ years - Leading cross-functional initiatives, shaping the roadmap, building business cases, coaching the team.