Customer Service Representative

About the Role

• This position is onsite in a call center environment.
• Class Starting November 20th, 2026.
• You will be a professional Customer Service Representative on the billing team, providing product knowledge and account support.
• The role involves working in a fast-paced environment alongside a team.
• The company operates 24/7 call centers offering a variety of shifts.
• Employees do not just have jobs, they are building careers.
• The base pay for this position generally is between $20.00 and $27.80.

Key Responsibilities

• Answering inbound phone calls from customers related to billing inquiries.
• Empathizing with customers while accurately addressing their billing needs and meeting high customer service standards.
• Establishing and growing professional, positive relationships with customers.
• Collaborating with management on customer issue escalations.
• Representing a Fortune 100 company with professionalism and courtesy.
• Navigating multiple computer programs and speaking with customers over the phone.

Requirements & Tech Stack

• Good listener.
• Multi-tasking problem-solver.
• Enthusiastic communicator.
• Understanding, resilient, professional, and kind.
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
• MS Office.
• Computer skills.
• Typing.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Preferred Qualifications

• Experience:
• 6+ months of customer service experience.
• 6+ months of experience working with computers and software applications.
• Previous work in cable operations or a telecommunications call center.
• Skills:
• Communication.
• Organization.
• Time management.
• Problem-solving.
• Efficient.
• Multi-tasking.
• Customer service.
• Abilities:
• Dependable.
• Courteous.
• Enthusiastic.
• Empathetic.
• Results-driven.
• Professional.
• Resilient.