Video KYC role

About Axis Virtual Centre

Axis Virtual Centre engages with Axis Bank customers and prospects virtually through digital media to provide a seamless experience, fulfill service requirements, and offer financial solutions via cross-sell and upsell. The centre supports Line of Business to achieve and exceed dial targets through effective communication skills and aims to provide a differential customer experience.

About the Role

The Video KYC Officer is part of the liability team under AVC, Axis Bank, handling NTB acquisitions and liability products. This role requires proficiency in completing video-based KYC norms for digital customer onboarding. The role also requires working knowledge of Retail Asset products, Banking operations, Investment options, and Card products. The VKYC Officer utilizes digital skills, operational knowledge, and client interactions to deliver accurate and compliant VKYC, ensuring a pleasant digital onboarding journey and exploring up-sell/cross-sell opportunities.

Key Responsibilities

• Manage the digital onboarding journey by delivering successful and accurate VKYC compliant with regulatory requirements.
• Brief customers on product basics and mandatory features.
• Advise clients on simple and routine issues to help them connect on video calls, delivering a superior customer experience.
• Achieve monthly assigned business metrics: number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence, and cross-sales generating fee income across Investment, Assets, and Cards.
• Effectively utilize all applications, tools, and databases for transparent end-to-end client support.
• Strictly adhere to internal control policies.
• Ensure organizational activities comply with all regulatory, legal, and governmental regulations.

Qualifications

• Minimum 2 years of experience in the BFSI industry, preferably in a phone/video banking/telesales setup.
• Prior experience in Banking Ops/Sales is preferred but not mandatory.
• Minimum of 15 Years of formal Education.

Role Proficiencies

• Proficient with systems related to Banking transactions and services and simple resolutions for video connects through different devices.
• Strong willingness to work in a digital-banking setup.
• Teamwork, verbal and written excellence, resilience, and highly motivated.
• Flexible and understanding in a challenging and ever-changing environment.
• Excellent communication skills (written and verbal).
• Ability to work rotational shifts and rotational weekly offs.

Walk-in Details

• Interview Date: 16th October 2026
• Time: 11 AM - 3:30 PM
• Venue: Axis Bank, 5th floor, Building No-17, Raheja Mindspace IT Park, Pocharam, Ghatkesar, Hyderabad
• Contact: Devarapalli Chary (9000844448) and Srikanth (9989254543)