Financial Navigator Levine Children's Pediatric

About the Role

Financial Navigator for Levine Children's Pediatric Specialties at Atrium Health.

Key Responsibilities

• Evaluates new patients with cancer for financial barriers to care.
• Investigates insurance benefits and potential gaps in insurance coverage.
• Considers options to assist patients with their financial needs.
• Develops a financial plan with patients and their families.
• Serves as a patient advocate during treatment.
• Develops resolutions to potential patient financial out-of-pocket exposure.
• Helps patients plan and overcome financial obstacles.
• Responsible for patient satisfaction.
• Identifies potential needs for financial resources such as enrollment with Foundation and Grant Assistance.
• Maintains records of financial referrals to track and monitor funds.
• Pre-screens eligible patients needing assistance with COBRA premiums.
• Refers patients to Oncology Nurse Navigators, Social Workers, and PAP Team when appropriate.
• Maintains accurate reimbursement/financial reports for each patient participating in patient assistance programs.
• Organizes education for the community regarding Financial Navigation and services provided.
• Assists with the development of policies, procedures, and standards reflective of current financial practices.
• Serves as an advocate within the community for awareness of current trends and fluctuations within the insurance market.
• Champions oncology resources/services.

Requirements & Tech Stack

• Microsoft Excel
• Microsoft Word
• Epic (preferred)
• Databases (preferred)
• Hospital registration systems (preferred)
• Billing systems (preferred)
• Clinical systems (preferred)

Qualifications

• Bachelor's Degree in Accounting, Finance, or a related field, OR 4 years of insurance-related experience.
• Strong understanding and experience with:
• Government safety net programs
• Health Insurance policies
• External assistance programs
• Demonstrated experience in addressing patient financial issues.
• Proficiency with medical terminology.
• Familiarity with clinical considerations as they relate to oncology services.
• Extensive analytical skills and focus on details.
• Excellent written and oral communication skills.