CV2 ISSO Customer Support

About the Role

Air and Space Force Solutions, a business unit within BAE Systems, is seeking a Help Desk System Administrator at their Hill Air Force Base, Utah location. This role supports the mission of Strategic Deterrence through continual improvement and innovation within the Information Services team.

Key Responsibilities

• Resolve technical problems in a help desk environment.
• Support customer user-level requirements by working with internal and external users and organizations.
• Resolve end-user support requests.
• Research and deploy advanced technologies.
• Resolve access requests for user accounts and other desktop support functions.
• Utilize automated tools and scripts to improve efficiency and accuracy where possible.
• Provide technical assistance, training, and system documentation for users to promote efficient operation of applications.
• Perform other duties as assigned.

Requirements & Tech Stack

• US Citizenship required.
• Active final Top Secret clearance required upon hire date, and the ability to maintain it.
• Must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or obtain within 6 months of hire.

Qualifications

• Education and Experience:
• High School Diploma and 6+ years of relevant work experience, OR
• BS/BA Degree and 2+ years of relevant work experience, OR
• MS/MA Degree and 0 years of relevant experience.
• Experience resolving technical problems in a help desk environment.
• Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies.
• Experience resolving access requests for user accounts and other desktop support functions.
• Experience using automated tools and scripts to improve efficiency and accuracy.
• Experience developing training and system documentation for users to promote efficient operation of applications.

Preferred Qualifications

• Bachelor's degree in a technical field.
• Experience with Atlassian Jira and Confluence.
• Experience supporting a DoW customer.
• Experience in SharePoint.
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service.

Work Location: Primarily in or around Hill AFB, UT.

Travel: <10%.