Transportation Representative, NOC-NL

About the Role

The Transportation Operations Center (TOC) is Amazon's central command and control for transportation execution across its supply chain network, supporting multiple geographies. TOC ensures timely pick-up and delivery of freight and resolves exceptions, keeping stakeholders informed. It also analyzes network exception trends to automate processes and streamline operations, playing a critical role in the smooth functioning of Amazon's transportation.

A Trans Ops Representative at TOC facilitates information flow between stakeholders (Carriers, Hubs, Warehouses) and resolves issues impacting customer experience and business continuity. They work across Inbound Operations (Vendor/Carrier/FC relationships, timely pick-ups and deliveries) and Outbound Operations (FC/Carrier/Carrier Hub relationships, timely delivery of customer orders).

Key Responsibilities

• Facilitate the flow of information between different stakeholders.
• Resolve potential issues impacting customer experience and business continuity.
• Address potential issues occurring during the lifecycle of pick-up to delivery (Inbound).
• Address potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises (Outbound).
• Provide timely issue resolution by researching and querying internal tools.
• Make real-time decisions based on available data.
• Understand business impacts of trends and make data-driven decisions.
• Systematically escalate problems or variances to relevant owners and teams, and follow through on resolutions.
• Work within various time constraints to meet critical business needs.
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Develop and/or understand performance metrics to assist with driving business results.
• Scope out business and functional requirements for Amazon technology teams.
• Ideate process improvements and drive them to conclusion.
• Provide real-time customer experience by working in a 24*7 operating environment.

Requirements & Tech Stack

• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Basic understanding of Logistics.
• Ability to communicate clearly in written and oral form.
• Excel (Pivot Tables, VLookUps) at an advanced level.
• SQL.
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments.

Qualifications

• Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams or equivalent.
• Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers (Preferred).