Analyst-Control Management

About The Team

The U.S. Consumer Services Governance Reporting and Analytics team establishes the Operational Risk and Controls reporting strategy for U.S. Consumer Services. This involves setting up a foundational governance structure to ensure operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting. The team is focused on embedding control management into the day-to-day operations.

Key Responsibilities

• Support operational risk reporting and analytics functions for U.S. Consumer Services business.
• Assist in the development of aggregate reporting to monitor the performance of risk management initiatives.
• Track issues with KRI limits and risk appetite for U.S. Consumer Services to ensure operational risks are managed within agreed thresholds.
• Leverage metrics to help detect concerning rises in emerging problems.
• Identify trends, themes, and insights indicating emerging risks by analyzing data and trends.
• Share insights, better practices, and themes across the enterprise.
• Support the implementation of enterprise and operational risk frameworks to enable effective risk management and decision-making.
• Support the internal and external exam management process, including data request compilation.
• Support the development of business unit-specific procedures and additional standards, such as escalation protocols.

Requirements & Tech Stack

• Analytical and problem-solving skills: Ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Advanced PowerPoint and Excel skills: Including extensive formula and pivot table creation.
• Strong data analysis skills: Ability to find insights within data and transform them into quality scorecards, dashboards, and analytical reports.
• Working knowledge of Google BigQuery / SQL: For data extraction, querying, and analysis.
• Python proficiency: For data analysis and automation.
• Familiarity with GenAI tools is an added advantage.
• Ability to take initiative, high degree of resourcefulness, and the ability to learn quickly.

Qualifications

• 1-2 Years experience in operational risk management: (e.g., within Risk and/or Internal Audit function).
• Preferred Qualifications:
• Bachelor's Degree in Engineering, Finance, Business, Risk Mgmt., or related field.
• Advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Experience in at least one of the following:
• Translating operational risk strategy and programs into performance trends and themes.
• Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards.
• Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite.
• Performing or supporting an audit or review of operational processes, risks, and controls.
• Experience in the financial services industry.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.