Customer Service Representative

About the Role

Join Spectrum as a professional Customer Service Representative on our billing team, providing essential product knowledge and account support to customers. This role operates in a fast-paced environment.

Key Responsibilities

• Answering inbound phone calls from customers related to billing inquiries.
• Empathizing with customers to accurately address their billing needs and meet high customer service standards.
• Establishing and growing professional, positive relationships with Spectrum customers.
• Collaborating with management on customer issue escalations.
• Representing a Fortune 100 company with professionalism and courtesy.
• Navigating multiple computer programs and speaking with customers over the phone.

Requirements & Tech Stack

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
• Bilingual in English and Spanish.
• Availability to work a variety of shifts, including late night/overnight, nights, weekends, and holidays.
• MS Office, computer skills, typing.
• Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service skills.
• Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient abilities.

Qualifications

• High school diploma or equivalent.

Preferred Qualifications (not strictly required):

• 6+ months of customer service experience.
• 6+ months of experience working with computers and software applications.
• Previous work in cable operations or a telecommunications call center.