Patient Care Coordinator

About the Role

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Wilmington, OH. This is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic.

Key Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients and physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Collects all money due at the time of service.
• Converts referrals into evaluations.
• Schedules patient visits.
• Creates an inviting clinic atmosphere.
• Makes all welcome calls.
• Monitors and influences arrival rate through creation of a great customer experience.
• Manages schedule efficiently.
• Manages document routing.
• Manages personal overtime.
• Manages non-clinical documentation.
• Manages deposits.
• Manages caseload, D/C candidate, progress note, and insurance reporting.
• Monitors clinic inventory.
• Attends any required training for Raintree and other business process updates.
• Completes quarterly compliance training.
• Supports clinic growth through excellence in execution of the practice management role and patient intake processes.
• Works in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures.
• Supports the mission, vision, and values of Upstream Rehabilitation.

Requirements & Tech Stack

• Multitasks in multiple computer programs each day.
• Familiarity with Raintree (implied through training requirement).
• Computer and other office equipment such as printers, phone, keyboard, mouse and copy machines.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to comprehend information provided and use judgment to appropriately respond in various situations.

Physical Requirements

• Sedentary work, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information.
• Frequently operates a computer and other office equipment using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.