Medical Support Assistant (MSA)
RemoteHunter
United StatesFresher21m agovia LinkedIn
About the Role
The MEDICAL SUPPORT ASSISTANT (MSA) role provides remote administrative and scheduling support for Veterans receiving care through a coordinated healthcare network. This position ensures accurate management of appointments, referrals, and records to facilitate timely access to appropriate healthcare services.
Key Responsibilities
- Schedule, track, and manage Veteran appointments with pre-appointment and follow-up communications.
- Process and monitor referrals, coordinating authorized care with community providers.
- Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
- Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using healthcare systems.
- Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
- Manage assigned work independently, meet workload and timeliness standards, protect confidential information, and escalate scheduling or system issues as needed.
Requirements & Tech Stack
- High school diploma or GED equivalency.
- Minimum of six months customer service experience.
- Typing speed of at least 50 words per minute.
- Basic knowledge of medical terminology.
- U.S. citizenship or Permanent Resident Card.
- Ability to pass required background screening including Public Trust determination.
- Physical ability to sit or stand for extended periods and occasionally bend, stoop, or lift up to 15 pounds.
Compensation
- Hourly pay range: USD 18.74 to USD 22.
- Health and Welfare benefits up to $5.09 per hour in accordance with the Service Contract Act.
- Full-time positions are eligible for medical, dental, vision, and basic life insurance, 401(k), paid time off, and an annual bonus.