Remote Utilization Review Index Intake Coordinator

About the Role

An Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. This role requires the ability to transition between indexing and intake, performing end-to-end processing of Utilization Review referrals. The role also involves assisting other administrative staff with overflow work, including word processing, data entry, and internet research tasks.

Work Specifics: Non-Exempt, eight (8) hour workday, Monday-Friday 8:30 AM - 5:30 PM PST. Remote. Applicants residing in California (CA), New York (NY), or Hawaii (HI) are not being considered at this time.

Key Responsibilities

• Scanning, uploading, and labeling of case documents into appropriate case files.
• Separating and sorting of hard copy/soft copy medical files and documents.
• Processing referrals with dedicated deadlines and sending reviews to HCPs.
• Collecting medical files and documents to be scanned, indexed, and uploaded to the web-based Utilization Review case management application.
• Heavy data entry.
• Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals.
• Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to appropriate staff.
• Process Utilization Review referral forms received by EK Health Services.
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment.
• Other duties as assigned.

Requirements & Tech Stack

• High School Graduate or G.E.D. equivalent.
• Professional demeanor with Excellent Written and Oral Communication Skills.
• Strong Organization Skills.
• Must be computer literate with a high comfort level with computer programs/functions, including MS Word, MS Excel, Email, and Internet.
• Basic medical terminology.
• Basic clerical and administrative skills.
• Must be Accurate and Efficient.
• Must be Punctual and Dependable.
• Able to maintain focus and positive attitude in a fast-paced environment.
• Ability to work with minimal supervision.
• Ability to meet deadlines in a high pressure, time sensitive environment.
• Candidate must be able to sit the majority of an 8-hour day except for lunch and break times.
• Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times.
• Candidate must have manual dexterity.
• Candidate must be able to speak on the telephone intermittently throughout the day.
• Candidate must be able to read and write English fluently.
• Candidate must be able to provide and confirm safe home office environment.
• Home office must be HIPAA compliant.
• Requires DSL, fiber, or cable internet connection from home; 100 mbps preferred or better.

Pay And Perks

• Pay: $16-17/hr DOE
• Medical, Dental and Vision insurance
• 401K
• Paid Time Off
• Paid Holidays
• Monthly Internet Stipend