Business Analyst I, Clinical Systems

About the Role

The Business Analyst I supports the Epic Clinical Systems Suite and related projects across inpatient, residential/partial programs, ambulatory, patient registration/admission, and hospital and professional billing areas. This role partners with McLean and Mass General Brigham eCare stakeholders, end users, and IS technical teams to troubleshoot issues, capture requirements, support project planning, and help implement system changes and Epic upgrades. The Business Analyst I provides software and application support services to end users.

Key Responsibilities

• Support and educate users on the use of clinical and complementary applications.
• Identify and help resolve application issues, escalating as needed to support timely resolution.
• Provide high-quality service to end users in accordance with defined service-level agreements.
• Document business processes and run reports as needed.
• Understand user requirements and help translate them into functional requirements.
• Assist with user acceptance testing plans and execution.
• Participate in team meetings to discuss project activities, issues, changes, and communications.
• Define functional and technical requirements.
• Perform analysis and assist with clinical systems development.
• Perform application and interface testing and quality assurance.
• Communicate project status to management and team members.
• Contribute to defining scope and objectives for complex projects.
• Independently develop scope and objectives for less complex projects.
• Participate on project teams to support completion of work according to established timelines.
• Work with matrixed project teams across functional areas.
• Promote a positive team environment through collaboration, leadership, and mentoring.
• Provide post-implementation and ongoing system support, including participation in an on-call rotation.
• Work closely with McLean, Mass General Brigham, vendor technical staff, other Mass General Brigham sites, and the McLean user community.
• Partner with key stakeholders to evaluate current-state workflows, determine future-state workflows, and coordinate needed solutions with Mass General Brigham eCare.
• Prepare stakeholders for periodic Epic build changes, regular release cycles, and Epic upgrades by understanding and communicating changes effectively.
• Develop and maintain system documentation, user documentation, training materials, tip sheets, and impact guides.
• Participate in user training and system implementation at multiple sites.
• Provide quality customer service and serve as a professional representative of Information Systems.
• Demonstrate the knowledge and skills necessary to manage clinical data accurately and effectively, with strong attention to patient privacy and detail.
• Perform other duties as assigned.

Requirements & Tech Stack

• Epic Clinical Systems Suite
• Microsoft Office 365

Qualifications

• Education: Bachelor’s degree in Computer Science or a related field required. Experience may be accepted in lieu of a degree.
• Experience: Related IT experience, ideally in a healthcare IT environment (0-1 year preferred).
• Skills:
• Experience providing end-user support, preferably in a healthcare setting.
• Strong problem-solving skills.
• Ability to document workflows and business processes.
• Strong interpersonal skills with the ability to communicate effectively with technical and non-technical staff.
• Ability to learn new systems and tools quickly.
• Knowledge of Microsoft Office 365 and other common office productivity solutions.
• Understanding the flow of data through complex system architecture.
• Performing thorough data and system analysis.
• Recognizing the impact that erroneous data can have on patient care.
• Certifications: Must be able to obtain program-required certifications when required for the specific application area.

Working Conditions

• Hybrid role with onsite work required at 115 Mill St, Belmont MA.
• Candidates must be flexible based on weekly or monthly business needs.
• Monday–Friday schedule during Eastern business hours.
• On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment.
• Teams video is required and must be accessed using Mass General Brigham-provided equipment.