Teller/Customer Service
Space Coast Credit Union
Port Orange, FLFresher1h agovia LinkedIn
About the Role
As a Member Service Specialist (Teller/Customer Service) at Space Coast Credit Union (SCCU) Port Orange Branch, you will provide exceptional service by assisting members with various financial transactions and needs. You will assess member requirements, offer tailored recommendations for SCCU products, and resolve issues efficiently.
Key Responsibilities
- Consistently demonstrate effective sales and service skills by meeting established goals.
- Consult with members regarding SCCU products and services and recommend additional offerings to meet their needs.
- Periodically serve as floor manager to assess walk-in member needs, directing them to the appropriate resource while ensuring lobby efficiency and minimizing wait times.
- Perform all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments.
- Balance cash, monetary instruments, and daily work accurately.
- Service existing deposit and loan accounts, and assist members with transactions and account maintenance.
- Master and effectively utilize the computer terminal and online system, including general ledger fee and transaction codes.
Requirements & Tech Stack
- High School Diploma or equivalency.
- Experience with customer service and/or cash handling is preferred (0-6+ months).
- Ability to master and effectively utilize the computer terminal and online system.
Qualifications
This section appears to be covered under Requirements & Tech Stack and Key Responsibilities.
Compensation
- Starting Salary: $17.91 - $18.97/hour
- Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.
SCCU Benefits
- Health & Wellness: Medical, dental, and vision insurance, Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts.
Schedule
- Full Time during Branch hours of operation: Monday - Friday 7:45 AM - 6:15 PM.
- Saturdays, Alternating on Rotation, 8:45 AM – 1:15 PM.