BPO Voice Professional
ResultsCX
Bengaluru, Karnataka, IndiaFresher3m agovia LinkedIn
About the Role
ResultsCX is hiring a Patient Support Specialist for a seasonal, 5-month engagement. This is a Full-Time, Work from Office position located in Bellandur, Bengaluru. The role involves handling customer interactions for US healthcare clients.
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries, including patient care, pharmacy support, grievance, and appeal cases.
- Provide accurate information while maintaining professionalism and empathy.
- Ensure all data entry and updates are accurate and timely.
- Collaborate with cross-functional teams to resolve customer concerns.
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).
Requirements & Tech Stack
- Typing Speed: Minimum 28 WPM with 98% accuracy.
- English Proficiency: B1H level or higher, with excellent verbal and written communication skills.
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred).
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency in using MS Office tools and CRM systems is a plus.
Qualifications
- Minimum 6 months of experience in healthcare BPO or similar domain.
- Freshers can also apply.
Additional Details
- Shift Timings: Night Shift (Rotational).
- Week Off: Rotational.