Analyst, Strategic Relationship Management

About the Role

The Executive Accelerators (XA) team is seeking an Analyst to join the Executive and Team Experiences team. This role is an in-office position, onsite at the Deloitte University Westlake office. You will have the opportunity to work with a wide array of clients to solve business challenges, develop critical thinking and problem-solving skills, and network with executive-level clients and Deloitte leaders.

Key Responsibilities

• Experience Design:
• Support the experience design process, including planning, producing, and managing all experience materials and tools (physical or digital).
• Participate in and document design sessions.
• Conduct research as part of the design effort.
• Manage pre-experience interviews as appropriate.
• Create an immersive experience for participants.
• Experience Delivery:
• Participate in day-of experience delivery.
• Manage materials and technology, share content, and play music.
• Serve as the main logistics point of contact.
• Facilitate break-out activities under the guidance of Experience Managers and Leads.
• Update materials in real-time as needed.
• Develop comprehensive documentation for each experience, including capturing, synthesizing, and organizing notes.
• Project Management:
• Manage logistics and provide operational support for assigned Executive & Team experiences and other events in the XA ecosystem.
• Adhere to milestones, escalate potential risks, and conduct necessary reporting.
• Maintain appropriate document management systems and team collaboration infrastructure.
• XA Program Support:
• Support national or local special projects.
• Test creative and innovative approaches for the Executive & Team experience portfolio.

Requirements & Tech Stack

• Skills:
• Working independently and proactively.
• Managing work across multiple streams.
• Operating effectively in ambiguity.
• Demonstrating intentional apprenticeship.
• Strong business writing and document development skills (including note-taking, tailoring complex information, structuring, and formatting).
• Establishing rapport and building strong working relationships with internal stakeholders and clients.
• Taking personal ownership to ensure customer satisfaction and rendering extra services when necessary.
• Recognizing and adjusting engagement approaches for diverse stakeholder groups.
• Managing and organizing large amounts of qualitative and quantitative data.
• Applying knowledge of business terms, standard business/financial reports, and common business metrics.
• Understanding how organizations make decisions based on strategic, financial, and market considerations.
• Exceptional creativity in designing and executing engaging client experiences.
• Technology:
• Proficiency in Microsoft Office Suite of applications.
• Excellent PowerPoint skills.
• MS Teams experience is a big plus.
• Salesforce experience is beneficial.
• Other:
• Must be able to work onsite in the Deloitte University Westlake office.
• Ability to travel up to 30%.

Qualifications

• Required:
• Bachelor's Degree.
• Minimum of 1 year of professional experience.
• Preferred:
• Strong project management skills.
• Strong critical thinking and problem-solving skills.
• Thrives in a fast-paced, detail-oriented environment.
• Ability to multitask and manage work across multiple streams.
• Can work independently, proactively, and operate effectively in ambiguity.
• Excellent executive presence, as well as strong writing and oral presentation skills.
• Ability to understand and address client challenges, develop key talking points, and select an appropriate speaking style and approach.
• Understanding of corporate terminology.
• Interest and experience with analytical methods and tools, including data visualization are desirable.