Gurgaon For Customer care-International Voice on

Walk-in Details

• Role: Customer Care - International Voice
• Company: Genpact
• Date: 17th October 2026 (Saturday)
• Time: 11:30 AM - 1:30 PM
• Venue: Genpact, 1401-G-India GF, 2-4 , 22B, STPI, Gurgaon, Udyog Vihar Sec 18
• Work Location: Gurugram (Work from office only)

Key Responsibilities

• Answering phone calls in specified languages with a controlled voice, based on team leader priority.
• Sensing customer emotions and providing appropriate support.
• Maintaining a high tolerance without losing temper or becoming irritated.
• Identifying and assessing customer needs to achieve satisfaction.
• Building sustainable relationships and trust through open communication.
• Providing accurate, valid, and complete information using appropriate methods/tools.
• Handling customer complaints, offering solutions and alternatives within time limits, and ensuring resolution.
• Following communication procedures, guidelines, and policies.
• Engaging customers beyond basic service.
• Communicating effectively, both verbally and in writing.
• Adjusting easily to changing work scenarios.
• Focusing on customer needs to provide the right solution.
• Receiving and placing customer orders for in-scope products/services.
• Providing customer service through electronic channels.
• Projecting a positive image of the company and brand.
• Implementing changes using creativity and focus on process improvement.
• Documenting all customer interactions correctly and completely.
• Demonstrating good knowledge of the entire process.
• Using time effectively and prioritizing daily tasks.
• Sharing relevant knowledge obtained through customer interactions with team members.
• Attending training sessions.
• Arranging working schedules flexibly with colleagues according to business needs.
• Successfully completing training plans and passing process knowledge tests (PKT) regularly.
• Providing assistance to new colleagues.
• Informing process trainers and management about outdated SOP information.
• Using tools like Excel, Word, and PowerPoint as per business and process requirements.

Requirements & Tech Stack

• Ability to use Excel, Word, PowerPoint.

Qualifications

• Minimum Qualification: Any Graduate (except Law)
• Experience: Previous experience in International Voice domain.
• Mandatory Documents:
• Two passport size photographs (One to be pasted on resume).
• 2 copies of resume.
• Original Aadhar card.