Travel Counselor

About the Role

The Travel Counselor role at American Express involves core responsibilities in travel booking and management, requiring a strong understanding of the travel business and customer service. The role emphasizes result orientation, quick learning, and adherence to quality and productivity standards.

Key Responsibilities

• Work on GDS, issue/reissue PNRs, and process refunds.
• Handle air tickets, drive hotel & car invoices, and perform ADM research.
• Read and interpret fare rules in GDS and on fare sheets to fulfill requests.
• Action PNRs and ensure SLA adherence.
• Resolve market queries and ensure smooth day-to-day operations.
• Maintain excellent quality along with high productivity.
• Consistently exceed customer expectations while ensuring effective teamwork.
• Maintain a high focus on quality and controls.
• Ensure compliance with SLA and internal guidelines/policies.

Requirements & Tech Stack

• Sound knowledge of GDS – Sabre.
• Knowledge of ms-office, especially Excel.
• Ability to multi-task.
• Effective time management skills.
• Knowledge of Amex travel systems: Sabre/Central Command will be an added advantage.

Qualifications

• Graduate with approximately 2 years of experience in the travel industry.
• Degree/Diploma in Travel - Air Fares & Ticketing.
• Result-oriented and a quick learner.
• Self-starter with the ability to multi-task.
• Flexible to work in a 365 days, 24/7 environment.
• High focus on quality and controls.