Claims Associate Auto Adjuster

Entry Level Auto Claims Adjuster

About the Role

USAA is seeking dedicated professionals to work in our Colorado Springs, CO office as an Entry Level Auto Claims Adjuster. This role focuses on adjusting non-injury auto claims under supervision, involving investigation, evaluation, negotiation, and adjustment of low complexity auto insurance claims. The role is designed for individuals new to claims adjusting, with a comprehensive, fully paid four-month training program provided.

Key Responsibilities

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume, low complexity auto claims (e.g., simple comprehensive and collision, glass, roadside, and rental vehicle coverages for repairable vehicles).
• Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision.
• Clearly document thought process, including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate with and set expectations for external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants using various communication channels and digital tools to drive timely and effective resolutions.
• Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products, services, policy contracts, coverages, and internal claims handling processes.
• Support workload surges and catastrophe (CAT) response operations as needed, which may include evening, weekend, or holiday work.
• May be assigned CAT deployment travel with minimal notice.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled.

Requirements & Tech Stack

• High School Diploma or equivalent experience or GED.
• Ability to provide exceptional customer service by communicating clearly and professionally through multiple communication channels.
• Ability to prioritize and multi-task while navigating multiple business applications.
• Must successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
• Successful completion of job-related assessments is required.

What Sets You Apart

• US military experience through military service or a military spouse/domestic partner.
• Bachelor’s degree.

Training and Schedule

• Training is in-office for the first 8 weeks and is 100% mandatory.
• Training hours: Monday - Friday, 8:00 am - 4:30 pm.
• Post-training work shift: Likely Monday - Friday, 10:00 am - 6:30 pm.
• Work schedules will vary and may include some weekends.
• After six months in-office, there is an opportunity to work offsite 2 days a week.

Compensation

• Hiring Range: $49,840 to $51,840.
• Compensation is based on experience and market data.
• Actual salary may vary by location.
• Employees may be eligible for pay incentives based on performance.