New Client Engagement

About the Role

The Client Success team operates with a "Client for Life" philosophy, aiming to ensure every Gartner client receives value far exceeding their investment. Associates in this role are responsible for understanding and surfacing client business priorities, breaking down challenges, and identifying effective ways to support clients in making critical business decisions. This role involves articulating Gartner's value to prospective clients, onboarding new and upgraded clients, proving the concept of Gartner services, and stimulating client engagement with products.

New Client Engagement (NCE) is a fast-paced, dynamic business unit within the Client Success Organization. NCE comprises two functions: Client Onboarding and Insights Platform Walkthrough.

• Client Onboarding: Focuses on providing a customized experience for new and upgraded clients.
• Insights Platform Walkthrough: Provides pre-sale demonstrations of Gartner resources, including the gartner.com platform, to prospects as part of the sales process.

The NCE team leverages Gartner assets and the gartner.com platform to deliver a valuable client experience, beginning with a prospect demonstration by an NCE Insights Platform Walkthrough specialist, followed by an extensive client onboarding by an NCE Client Onboarding Specialist, and transitioning to a service delivery associate for ongoing support. This role requires applying strategic thinking and relationship building to help executives solve their most pressing business challenges, understanding their critical initiatives, aligning Gartner research and expertise, and contributing to Gartner's growth.

Key Responsibilities

• Lead prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s products and services.
• Understand and communicate Gartner services and capabilities to prospective clients, demonstrating value to decision makers.
• Collaborate with Sales teams on effectively demonstrating Gartner products and resources to prospects or clients to increase the likelihood of engagement and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.

Requirements & Tech Stack

• Strong communication skills
• Collaboration skills
• Prioritization skills
• Critical thinking skills
• Influencing skills
• Agility and flexibility
• Well-defined time management and organizational skills
• Gartner assets
• Gartner.com platform

Qualifications

• Bachelor’s degree preferred.
• 6+ months of relevant professional and/or internship experience with a proven track record of success fueled by a passion for driving client success.