Customer Service Representative
FYZICAL Therapy & Balance Centers
East Point, GAFresher3d agovia LinkedIn
About the Role
FYZICAL Therapy & Balance Centers – East Point is seeking a dependable, detail-oriented, and motivated Part-Time Patient Care Coordinator. This position is ideal for someone seeking part-time employment with the potential to grow into additional hours and greater responsibilities.
Key Responsibilities
- Greet patients and provide excellent customer service.
- Manage patient check-in and check-out.
- Schedule and coordinate patient appointments accurately.
- Review referrals and ensure patients are scheduled with the appropriate provider.
- Collect copayments and patient balances.
- Communicate with patients, referral sources, and clinical staff.
- Maintain accurate patient information and documentation in the EMR.
- Assist with administrative tasks and daily front-office operations.
- Coordinate with virtual administrative staff to ensure smooth patient care.
Requirements & Tech Stack
- Dependable, punctual, and committed to scheduled workdays.
- Exceptional attention to detail and organizational skills.
- Strong communication and customer service abilities.
- Ability to multitask in a busy healthcare environment.
- Takes initiative and follows through on responsibilities.
- Willingness to learn, accept feedback, and improve.
- Comfortable using computers and electronic medical records.
- A positive, professional attitude and a team-oriented mindset.
Qualifications
- Previous medical front-office or healthcare administrative experience.
- Familiarity with insurance verification, referrals, and authorizations.
- Experience with WebPT or similar EMR systems.
- Experience in physical therapy, occupational therapy, or outpatient rehabilitation.