Product Management Technical Writer

About the Role

The Technology Assurance, Risk, and Policy (TARP) function safeguards the integrity, resiliency, and security of technology in an ever-evolving digital landscape. Our primary objectives are to optimize and automate EY's processes by leveraging emerging technology and artificial intelligence, embedding a strong risk and security culture, and rationalizing our services to improve customer satisfaction, deliver added value, and reduce risks. The Technology Enterprise Risk Management (TERM) team aims to establish processes that reflect the value we place on safeguarding our digital environment, while ensuring that these processes are effectively communicated and enforced across all levels of the organization.

Key Responsibilities

• Guide both the technical and business aspects of TARP software applications, ensuring their successful integration across teams through Agile practices and comprehensive risk management.
• Foster relationships and advocate for the adoption of internal technology solutions.
• Collaborate with the TARP team and stakeholders to refine the application roadmap and prioritize feature backlogs.
• Partner with Product Owners to enhance the overall user experience.
• Design, establish, and operate day-to-day program and governance structures, tracking performance, status, and benefit realization across workstreams.
• Support a team with experience in planning, controlling, and executing complex projects.
• Create and maintain documentation for the Technology Enterprise Risk Management function, including processes and procedures, trainings, user guides, FAQs, enablement materials, knowledge articles, and other similar artifacts.
• Clearly articulate program requirements to technical teams and project managers.
• Effectively communicate and collaborate with Subject Matter Resources (SMRs), business stakeholders, and various teams to understand process and documentation requirements.
• Develop high-quality documentation with attention to detail.
• Produce clear, accurate, and well-organized documentation on complex technical topics and processes.
• Perform periodic reviews of documented content and develop a system for continuous updating of material.
• Communicate complex technical details to audiences of highly variable skill levels.
• Offer innovative insights on the design and implementation of documentation.
• Collaborate with project managers to map out documentation strategies and timelines.
• Author and maintain high-quality documentation that meets or exceeds agreed document requirements.
• Facilitate sessions to discuss the documentation lifecycle: development, revision, and turnover.
• Identify and recommend process and tool improvements that increase the efficiency and productivity of documentation lifecycles.

Requirements & Tech Stack

• Microsoft Office, M365 products, Adobe Analytics.
• Understanding of emerging AI technologies.
• Ability to design and maintain document templates and document lifecycles.
• Experience in product management with an understanding of policy frameworks like ISO, COBIT, and the unified compliance framework.
• Substantial knowledge and experience in technology governance, risk, and compliance.
• Ability to create and execute actionable roadmaps efficiently.
• General knowledge of Project Management methodology.
• Experience with SharePoint, including development and maintenance of SharePoint sites.

Qualifications

• 1-3 years of experience in product management.
• Relevant experience producing documentation, preferably in Information Security and Compliance.
• Experience working in a global virtual environment.
• Strong English language skills (written and verbal).
• Good interpersonal, communication, and presentation skills.
• Good time management, organizational, and decision-making skills.
• Good judgment and tact.
• Ability to understand and integrate cultural differences and motives, and collaborate with cross-cultural teams.
• Degree in Technical Communications, Technical Writing, English or related subject area, or equivalent work experience.
• Proven competence in managing multiple tasks and setting priorities in a dynamic, fast-paced work environment.
• Flexibility to navigate shifting demands and priorities, embrace change, and display executive presence and confidence.
• Ability to think creatively while accounting for multiple perspectives.
• Ability to work independently and with minimal direct supervision.
• Focused on conveying information clearly and concisely.
• Capable of evaluating and analyzing complex information and helping people understand technical matters in simplistic ways.
• Experience with coordinating tasks and following tasks and projects through completion.
• Previous experience writing documentation and procedural materials for multiple audiences.
• A collaborative spirit, effectively working within cross-cultural teams and valuing diverse perspectives.