Field Services Support Practitioner 6496751

About the Role

Accenture Flex offers flexible, local, fixed-duration project-based work powered by Accenture. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. You will work with a diverse network of people across Accenture businesses using the latest emerging technologies.

Key Responsibilities

• Provide level one to level two technical support for infrastructure, systems, and applications in production and development environments.
• Work onsite, following established operating models and processes.
• Act as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms.
• Ensure service stability and quality support.
• Perform independently and become a subject matter expert.
• Actively participate and contribute in team discussions, providing solutions to work-related problems.
• Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.
• Collaborate with team members to share insights and improve support processes.
• Identify recurring issues and contribute to the development of preventive measures.
• Communicate effectively with users and stakeholders regarding technical problems and solutions.
• Continuously update knowledge on infrastructure technologies and support tools.
• This role is 100% onsite in Port Arthur, TX.
• May require some physical activity, including installing or moving equipment.

Requirements & Tech Stack

• Intermediate proficiency in Issue Management.
• Intermediate proficiency in Infrastructure Event Management is recommended.
• Beginner proficiency in IT Infrastructure Operations, Data Management and Integration (DMI), and IT Security Operations is suggested.
• Able to work at client site full-time during normal business hours, supporting end users.
• Troubleshooting Windows desktop environments and enterprise applications.
• Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365).
• Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
• Strong troubleshooting skills for hardware, operating systems, and application issues.

Qualifications

• A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles.
• High School Diploma or GED.
• Advanced proficiency in Communication Skills.
• Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Excellent communication and customer service skills.
• Intermediate proficiency in Problem Solving.
• Intermediate proficiency in Project Coordination.
• Intermediate proficiency in Data Analysis.
• Advanced proficiency in Team Collaboration.
• Relevant certifications such as:
• CompTIA A+
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• Citrix or VMware end-user computing certifications.