Customer Service & Operations Analyst

About the Role

• Joining a specialist Anti-Money Laundering (AML) team.
• Working with a supportive and collaborative team to deliver successful outcomes for the business and customers.
• Role offered at senior analyst level.

Key Responsibilities

• Investigating queries.
• Supporting business processes and procedures.
• Understanding the needs of customers and the business.
• Responding to customer queries.
• Processing, authorising, and investigating transactions.
• Accurately collecting necessary information on time and to a high standard.
• Supporting with process training and knowledge sharing across the team.
• Accurately investigating queries, raising with relevant parties, and escalating where needed.
• Ensuring processing is performed accurately and within an agreed turn-around time.
• Participating in initiatives that help improve customer service, processes, and procedures.
• Reviewing processing errors and customer complaints to help identify trends and training needs.

Requirements & Tech Stack

• Knowledge and experience of working with AML processes and procedures.
• Awareness of up-to-date AML trends, policies, and regulations.
• Ability to work accurately, to deadlines, and with high levels of attention to detail.
• Understanding of the financial services industry and its customers.
• Knowledge of products, processes, and banking systems.
• Good written and spoken communication skills.