Entry-Level Training Program (CAA Mailroom)

About the Role

Creative Artists Agency (CAA) is seeking an enthusiastic go-getter to join one of our Entry-Level Training Programs (ETP). Opportunities are currently available in-person in Los Angeles, Nashville, and New York. Candidates in the ETP gain first-hand industry experience across Entertainment, Media, Brands and Sports, receive hands-on professional development, and serve as the operational hub of the agency. The program consists of three distinct rotations: Reception, Mailroom Clerk, and Floating Assistant.

This Role Could Be Right For You If

• You are curious about a career in Entertainment, Sports, Brands and Media and would love the opportunity to understand the inner workings and business side of the industry.
• You have a team-first mentality and enjoy contributing to a greater goal.
• You are a self-starter who takes initiative to explore.
• You are able to read the room, adapt, and flex to the needs of any given situation.
• You are tapped into the latest industry news and trends.
• You thrive in a fast-paced environment and are able to remain calm under pressure.
• You do not back down from a challenge but rather enjoy finding a creative solution.

Key Responsibilities

Reception

• Welcome all visiting clients, colleagues, and guests, and provide white glove service.
• Act as the voice of CAA by answering all incoming calls and transferring callers to the appropriate parties.
• Schedule meetings and book conference rooms for multiple locations.
• Maintain confidentiality of all records and information pertaining to clients, employees, and the organization.
• Build and foster relationships with colleagues.
• Ensure that CAA standards are upheld at all times.

Mailroom

• Perform various internal and external mail/messenger activities (sorting, tracking, delivering, pickup, etc.).
• Setup and breakdown conference rooms and event spaces, for meetings and company events.
• Operate mailing, copy, binding and fax equipment.
• Perform other tasks and special projects as assigned.
• Maintain confidentiality of all records and information pertaining to clients, employees, and the organization.
• Build and foster relationships with colleagues.
• Ensure that CAA standards are upheld at all times.

Floating Assistant

• Act as interim coverage for Assistants to provide continual and consistent support to Agents and Executives.
• Administrative duties include heavy phones, coordinating meetings and schedules, preparing expense reports, producing correspondence, special projects and additional work as needed for Agents and Executives.
• Maintain confidentiality of all records and information pertaining to clients, employees, and the organization.
• Build and foster relationships with colleagues.
• Ensure that CAA standards are upheld at all times.

Qualifications

• BA/BS from an accredited University or College is preferred.
• Demonstrated passion for Entertainment, Media, Brands and/or Sports.
• Desire to grow within the Entertainment, Media, Brands and Sports Industry.
• Excellent customer service skills.
• Strong networking and communication skills, with an exceptional phone demeanor.
• Excellent interpersonal and problem resolution skills.
• Ability to multi-task and meet deadlines.
• Collaborative team player.
• Detail-oriented and extremely organized.
• Ability to work in a fast-paced, high-volume environment.