Junior IT Analyst

Role Description

The Junior IT Analyst is a full-time remote position responsible for supporting the technology and systems that power the online interview platform.

Key Responsibilities

• Monitoring system performance.
• Identifying and resolving technical issues.
• Providing timely technical support to internal teams and platform users.
• Assisting in troubleshooting connectivity, audio/video, and application-related problems.
• Escalating complex issues when needed.
• Documenting incidents.
• Maintaining knowledge bases.
• Collaborating with senior IT staff to improve processes, system reliability, and user experience.
• Contributing to small-scale IT projects.
• Participating in testing new features.
• Helping ensure a secure and stable environment for all online sessions.

Requirements & Tech Stack

• Analytical Skills to identify patterns, diagnose issues, and propose effective solutions.
• Foundational Information Technology knowledge, including operating systems, basic networking concepts, and web-based platforms.
• Technical Support and Troubleshooting skills to assist users, resolve common technical problems, and provide clear guidance.
• Effective Communication skills to interact with users and cross-functional teams in a clear, concise, and professional manner.
• Familiarity with remote support tools, ticketing systems, and collaboration platforms is advantageous.
• Ability to work independently in a remote environment, manage priorities, and respond promptly to support requests is important.
• An interest in online education, interview preparation, or career development platforms is a plus.

Qualifications

• Relevant qualifications such as a diploma or bachelor’s degree in Computer Science, Information Technology, or a related field are beneficial.