Customer Service Associate, Full-Time

About the Role

This position is responsible for fast, friendly, and accurate transactions at the point of sale, providing a positive customer experience, stocking and maintaining merchandising standards on the sales floor, and maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

A Day in the Life

In a typical day, a Customer Service Associate can expect to:

• Customer Service: Create a high level of customer service throughout the store, ensuring all customers experience a welcoming atmosphere.
• Store Operations: Follow policies and procedures and execute directives in a timely manner.
• Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
• Safety: Help contribute to a safe, welcoming environment for employees and customers.

Job Pay & Perks

• Pay Range: $14.55 - $20.01/hr
• Goodwill-Easter Seals Minnesota (GESMN) offers a work-life balance with competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, and employee discount.
• Work-life balance: No overnights or late closing shifts, and limited holiday hours.
• GESMN retail locations are closed New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Opportunities for career development and advancement.

About You

• Ability to effectively communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills, ability to prioritize.
• Excellent decision-making skills.
• Strong attention to details.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human-services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers.

A typical full-time schedule is 35-40 hours per week and requires:

• Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week.
• Willingness and ability to be cross-trained, and to train in new employees.

Prior Experience & Education

• 0-3 years of relevant experience.
• High school diploma or equivalent preferred.

About Us

• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Store proceeds support nearly 20 programs for job seekers.
• Star Tribune Top Workplace 6 years running.