CCTV & Network Engineer (ELV / Field Service)

About the Role

We are looking for a CCTV and Networking Engineer to take ownership of surveillance and ELV installations from site survey through commissioning and long-term support. You will handle IP network integration, run preventive and corrective maintenance, and coordinate with clients, vendors, and internal teams to keep systems reliable and SLAs met.

Key Responsibilities

• Installation & Commissioning
• Conduct site surveys and recommend camera placement, cabling routes, and network design.
• Install, configure, and commission IP/analog cameras, NVRs/DVRs, VMS, and PoE switches.
• Supervise cabling (CAT6/fibre), termination, labelling, and testing.
• Complete installations to drawings and BOQ, and prepare as-built documentation.
• Network Integration & Configuration
• Configure IP addressing, VLANs, routing, and basic switching for surveillance networks.
• Integrate CCTV with access control, fire alarm, intercom, and other ELV systems.
• Set up remote viewing, port forwarding/VPN, and mobile/VMS client access.
• Troubleshoot bandwidth, latency, packet loss, and PoE issues.
• Maintenance & Support
• Perform scheduled preventive maintenance (PM) visits and health checks.
• Diagnose and resolve faults on cameras, recorders, storage, switches, and cabling.
• Handle service tickets within SLA and maintain accurate service reports.
• Manage firmware updates, backups, and storage/retention checks.
• Site Ownership & Coordination
• Act as the single point of contact for assigned sites.
• Coordinate with clients, IT teams, civil/electrical contractors, and OEM/vendor support.
• Manage material requirements, site stock, and RMA/warranty claims.
• Brief and guide junior technicians and helpers on site.
• Documentation & Reporting
• Maintain IP schedules, network diagrams, asset registers, and handover documents.
• Submit daily/weekly progress and service reports.
• Obtain client sign-offs for commissioning and closure.

Requirements & Tech Stack

• Education: Diploma / B.E. / B.Tech in Electronics, Electrical, IT, or a related field (ITI with strong experience may be considered).
• Technical Skills:
• Hands-on experience with IP CCTV brands (Hikvision, Dahua, CP Plus, Axis, Hanwha, etc.).
• Solid understanding of TCP/IP, subnetting, VLANs, DHCP, NAT, and PoE.
• Experience with managed switches (Cisco, D-Link, TP-Link, Netgear, or similar).
• Knowledge of structured cabling (CAT6, fibre splicing/OTDR basics) and testing tools.
• Familiarity with VMS platforms, NVR/storage sizing, and video analytics basics.
• Comfortable using laptop, crimping/testing tools, and network diagnostic utilities.

Good to Have

• CCNA, CompTIA Network+, or OEM certifications.
• Exposure to access control, biometrics, fire alarm, or PA systems.
• Experience with ticketing/CRM tools.
• Basic understanding of cybersecurity hygiene for IP cameras (password policies, firmware, port hardening).

Soft Skills

• Strong troubleshooting and ownership mindset.
• Clear communication with clients and vendors.
• Ability to work independently and manage multiple sites.
• Willingness to travel and handle on-call or after-hours support.