Customer Service Representative

About the Role

Location: On-site in El Paso, TX

Starting Pay: $16.91/hr. + potential bonus opportunities

Schedule: Limited-Service Part-Time positions available

Site Hours: Monday - Saturday, 8 a.m. - 8 p.m.

Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference by Helping People Navigate Healthcare with Confidence

Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs.

Key Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed; provides input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provides timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follows policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.
• Utilizes standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assists caller(s) with filling out online applications and submitting electronically to plan provider for processing.
• Completes basic call log related to phone inquiries.
• Refers calls as required to CSR Lead.
• Maintains up-to-date knowledge of client regulations and policies.
• Reports problems that occur via the online system.

Requirements & Tech Stack

• High School diploma or equivalent.
• 6 months of customer service experience.
• Must be fluent in English and Spanish.
• Ability to work within established turnaround times.
• Excellent interpersonal skills.
• Ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Regular and predictable attendance is required.
• Must participate and certify in internal CCO training.
• May be required to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement.

Remote or at-home work options are not available until completion of at least one year of employment with above-average performance.

Qualifications

• Bilingual (English/Spanish)
• Customer service experience
• Ability to work in a team environment
• Knowledge of healthcare programs (implied)