Sales Associate Full Time

About the Role

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping customers identify and clarify their needs, and reacting with accurate information and product recommendations.

Key Responsibilities

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate, including an open-ended question.
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products.
• Build customer confidence by supplying product knowledge and technical assistance related to product selection, use, and installation.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner.
• Merchandise product on shelves or other fixtures according to plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems.
• Assist in cycle counting of inventory according to schedule.
• Stock shelves with incoming product.
• Sign and merchandise product in the store.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Maintain clean and organized sales counter and selling area.
• Assist with customer loading of purchased items.
• Use CNRG Resource Center to submit instances of incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices.
• Participate in regular store safety meetings.
• Perform other duties as assigned by management or qualified representatives.

Requirements & Tech Stack

• CNRG point-of-sale systems
• CNRG Resource Center

Qualifications

• Previous work experience dealing with retail sales or general customer service.
• Strong math, reading, writing, and speaking skills.
• Friendly demeanor.
• Problem-solving ability.
• Good organizational skills.
• Ability to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise.
• Ability to lift and load merchandise weighing up to 50 lbs.
• Ability to lift and load merchandise over six feet off the ground.
• Ability to climb a ladder and maneuver safely.
• High school diploma or equivalent is preferred.
• This is an hourly position (non-exempt from overtime).