International Voice Process
HCLTech
Noida, Uttar Pradesh, India1–3 yrs1h agovia LinkedIn
About the Role
Hiring for International Voice Process - Inbound Calling Process.
No Sales, No Upselling, No Cross-Selling.
Role Details
- Designation: Associate/Analyst
- Process: Inbound Calling
- Work Location: Noida
Key Responsibilities
- Respond to client queries via voice & written communication, ensuring accurate and timely resolutions.
- Handle inquiries related to products, services, data, and client accounts.
- Manage multiple client queries efficiently using workflow tools.
- Maintain accurate records of customer interactions in internal systems.
- Collaborate with internal teams to resolve client issues effectively.
- Ensure client satisfaction with service excellence and a customer-first approach.
Requirements & Tech Stack
- Workflow tools (implied for managing queries)
Qualifications
- Any Graduate / Postgraduate
- 1-3 years of experience in International Voice Process
- Excellent verbal & written communication skills
- Strong problem-solving mindset
- Ability to multitask and deliver results both individually & as part of a team
Walk-in Drive Details
- Dates: 26th - 30th October, 26
- Timing: 11:00 AM - 2:00 PM
- Address: No. A 8 & 9, Sector 60, Noida - 201301
- Contact Persons: Navya/Shruti
- Please carry:
- 2 Updated Resumes
- 1 Passport-size photo
- 1 ID Proof (Pan card/ Aadhar Card)
Do not bring any laptops, pen drives, or electronic devices.