Emerald Club Service Specialist

About the Role

The Emerald Club Service Specialist at the Honolulu Airport, part of the National Car Rental brand, provides professional, superior, friendly, and efficient service to Emerald Club Members.

Key Responsibilities

• Welcome Emerald Club members with prescribed dialogue, making them feel valued.
• Fulfill Emerald Club member needs, including appropriate vehicle selection, with speed and accuracy.
• Provide professional and courteous information to members.
• Assist members with questions and concerns, providing resolutions.
• Review daily game plan for Emerald Service delivery.
• Review reservation manifest for special requests.
• Collaborate with Drivers, Auto Detailers, Return Agents, and Managers to ensure proper vehicle supply.
• Maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
• Complete vehicle inspections according to priority guidelines.
• Ensure vehicle hangtags are completed correctly.
• Return failed inspection units for re-cleaning and Auto Detailer coaching.
• Facilitate Change of Equipment (COE) vehicles or additional equipment as needed.
• Act as a knowledgeable expert on the Emerald Club program, including marketing initiatives, methods of delivery (MOD), and Levels of Service (LOS).
• Utilize radio communication codes professionally.
• Keep the aisle area organized and clean for ease of access and appearance.
• Direct customers to the exit booth, provide local directions, maps, and return directions.
• Offer assistance with luggage.
• Document and communicate customer service issues to management.
• Identify and communicate areas of opportunity for improved Emerald Club service delivery.
• Thank Emerald Club members using prescribed dialogue.
• Provide customers with undivided attention at counters.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements & Tech Stack

• 40-hour work week.
• Two schedule options:
• Schedule 1: 7:00 AM to 3:30 PM, Saturday through Wednesday
• Schedule 2: 7:00 AM to 3:30 PM on Thursday and Friday, and 10:00 AM to 6:30 PM on Saturday through Monday
• Location: 300 Rodgers Blvd, Honolulu HI 96819.
• Pay starts at $18.56/hour.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver's US license.
• Must have a satisfactory driving record (no more than 3 moving violations in the past 3 years).
• No drug or alcohol-related conviction on your record in the past 5 years (e.g., DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship.
• Must be able to work a flexible 40 hours per week, including weekends and holidays (apart from religious observation).