Assignment Support Administrator (HR)
NES Fircroft
Mumbai, Maharashtra, India4h agovia LinkedIn
About the Role
As an Assignment Support Administrator, you'll be integral to our contractor management process, ensuring smooth onboarding, compliance, and ongoing support for contractors. You will be the primary point of contact for coordination, communication, and problem-solving, contributing to our high service standards and operational excellence.
Key Responsibilities
- Contractor Management:
- Oversee contractor pre-mobilization and onboarding, ensuring timely task completion and approvals.
- Support global mobility administration for contractor relocation.
- Track placement lifecycle processes including contract renewals, visa renewals, and training completions.
- Coordinate with third-party providers for medicals and training during mobilization.
- Maintain consistent communication with contractors throughout their assignments.
- Stay updated on process and legislative changes.
- Manage shared mailbox inquiries and prioritize responses.
- Ensure accurate offboarding and timely closure of placements in Bullhorn.
- Reporting:
- Follow up on flagged issues and collaborate with consultants for resolution.
- Create ad hoc reports and maintain spreadsheets for client requirements.
- Ensure 100% compliance in monthly audits.
- Communication & Escalation:
- Collaborate with Commercial, Payroll, and Travel teams to ensure positive contractor experiences.
- Provide support to regional Assignment Support teams as needed.
- Escalate issues to the Team Leader or Manager when necessary.
- Promptly report Bullhorn issues and workload delays.
- Visa & Logistics:
- Coordinate visa requests with the PRO team.
- Ensure timely visa applications and research requirements for new regions.
Requirements & Tech Stack
- Proficient in Microsoft Office Suite.
- Experience with Bullhorn is noted for placement closure.
Qualifications
- Preferably experienced in customer-facing roles.
- Strong communication skills in English and Arabic.
- Excellent time management and multitasking abilities.
- Resourceful and quick to resolve issues.
- Positive, service-oriented attitude.
- Preferably hold a bachelor's degree.