Customer Service Executive
Tata Communications
Pune Division, Maharashtra, India4h agovia LinkedIn
About the Role
- Ensure accurate information flow of tasks handled and volumes fulfilled for accurate and timely business reporting.
- Work with various internal departments and become familiar with the overall business line-up to effectively work within functional and organizational matrices.
Key Responsibilities
- Proactively monitor project progress.
- Resolve issues and initiate appropriate corrective action.
- Create reports and project documentation.
- Analyze databases, conduct quantitative and qualitative research.
- Regularly participate in important projects or activities as a full contributing team member.
- Respond to customer queries in a timely manner.
- Update Project Management Workflow and project document repository.