Associate, IT Business Analyst

About the Role

Develop broad Business Analyst skills across multiple business areas: Business Development, Business Program Management and Execution, and Corporate Facilities and Real Estate Management. Support teams in capture of requirements and business benefit for enhancements and projects. Support teams in service management for all Enterprise Business Solutions applications.

Key Responsibilities

• Develop, execute, and report weekly and monthly performance metrics.
• Perform ticket analysis.
• Monitor license utilization.
• Analyze overall service performance.
• Aid in developing standard operations and documentation standards across Enterprise Business Solutions.
• Serve a critical role in goal execution.
• Develop a deeper understanding of all teams and business areas to become more proficient as a business analyst.

Requirements & Tech Stack

• Strong technical skills including understanding Key Information Technologies and their utilization.
• Strong communications skills and comfort with giving presentations.
• Excellent interpersonal, written, and oral communication skills.
• Strong customer service orientation.
• Self-starter; must be able to handle multiple tasks and shifting priorities.
• Strong understanding of IT Operational domains such as Networking, Windows NT, and Security.

Qualifications

• Applicants must be pursuing a Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or a related field, OR have completed their Bachelor’s degree within the last 12 months.

Preferred Skills

• Ability to engage and work with a wide range of customers (individual contributors to senior executives).
• Ability to lead and manage large projects.
• Proactively investigates problems to establish root cause.
• Ability to solve complex problems with creative solutions.
• Places emphasis on client satisfaction.
• Learns new concepts quickly and thoroughly.
• Promotes the mission and shared values of the company.