Entry-Level Customer Service Representative

About the Role

MCI is seeking an Entry-Level Customer Service Representative to join their team in Savannah, GA. This full-time position will support various inbound and outbound customer service and sales projects. The role involves handling customer inquiries, resolving issues, and identifying opportunities to promote additional products and services.

Key Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Resolve customer concerns efficiently, aiming for first-call resolution.
• Research internal systems to locate missing information and collaborate with other departments.
• Accurately document customer interactions and process claims.
• Engage in solution-based conversations to recommend the best options.
• Follow scripts, policies, and procedures, utilizing training resources for accurate information.
• Maintain confidentiality and handle sensitive information appropriately.
• Escalate complex issues to the appropriate personnel.
• Attend training sessions and team meetings.
• Adhere to attendance and scheduling requirements.

Requirements & Tech Stack

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written, verbal, and organizational communication skills.
• Ability to type at least 20 words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual with excellent time management.
• Strong problem-solving and conflict resolution skills.
• Customer-focused with empathy, patience, and professionalism.
• Ability to multitask, self-manage, and stay focused.
• Team-oriented with a collaborative mindset.
• Comfortable working in a fast-paced, dynamic environment.
• Excellent interpersonal skills and ability to build rapport.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Subject to program and location of the position:
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprinting.
• Must be willing to submit to drug screening.