Retail Operations Associate

About the Role

DICK'S Sporting Goods is looking for passionate store teammates who are committed to creating an exceptional shopping experience for customers. This role involves high brand and execution standards, prioritization skills, and efficient execution of operational processes.

Key Responsibilities

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure all merchandise and product received at the store is processed in accordance with established programs and procedures.
• Organize and maintain the backroom for easy merchandise accessibility, in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with truck unloading, freight processing, execution of transfers, RTVS, claims, and freight processing.
• Fulfill the company-defined customer experience by completing all processes according to service level standards.
• Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintain confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).